Water and Wastewater

Sign up for eBilling

Go paperless – sign up to receive a digital version of your water bill directly to your email address. Once you sign up, you will no longer receive a paper copy in the mail. All future invoices will be sent directly to your email.

To sign up for eBilling, fill out the online form.

Please remember:

• You are responsible to resubmit the online form if there is a change in email address.
• Failure to receive an invoice does not excuse you from payment and any applicable interest.
• If you do not receive your invoice, please check your junk mail folder and add us to your safe list.

How to pay your water bill?

We offer a number of payment options. Payments must be received by the due date to avoid penalty.

Please note: A $10.00 transfer fee will be applied to any payments made to incorrect accounts.

How do I set up a new water account?

If you are on municipal water or sewer, please contact the Utilities Financial Assistant at 519-292-2046 or complete the online form to set up your account. 

We will need your:

• property address
• legal closing date
• name(s) that will appear on the bill
• lawyer's name and telephone number
• telephone number where we can contact you

What should I do if I sold my house?

You need to contact us before you move to request a final meter reading on the closing date. This ensures that the account is transferred to the new owners and they are billed for the water they use. Your final bill will be mailed to your forwarding address and includes consumption from your last regular reading date to the final reading date.

We need will need your:

• property address or account number
• legal closing date
• your lawyer's name and telephone number
• the purchaser's name
• a forwarding address to send your final bill

Please contact the Utilities Financial Assistant at 519-292-2046 or complete the online form to request a final read.

How do I update my mailing address?

If your mailing address has changed, please contact the Utilities Financial Assistant at 519-292-2046 or complete the online form.

How can I track my water usage?

Reading your water meter regularly can help detect if you have a leak. First, you will need to locate the water meter inside your home. The water meter is usually located in your basement mechanical room or crawl space. Determine the type of meter installed in your house:

• ProRead water meter
• Ecoder water meter

Once you determine the type of water meter installed in your home, take a reading at a set time of day. Take a second reading at the same time the following day. Your daily consumption is the second reading less the first reading. Tracking your water usage will help you find any spikes in water usage and help find leaks.

Why is my water bill higher than usual?

Your water bill is likely higher due to an increase in water usage. Your water usage may increase for many reasons:

• More people living in your household
• Running or leaking toilet
• Running or dripping tap
• Seasonal usage –washing your car or boat, filling your pool, or watering your garden
• Outdoor hose left on
• Water cooled air conditioning
• Leaky plumbing
• Water softeners
• Leaky lawn sprinkler system
• Construction work
• Change of property use

To find more information on how to reduce your water consumption, view our tips for reducing water consumption.

Water and wastewater billing rates

See our current water and wastewater rates.

Water arrears certificates

Water arrears certificates are available from the Municipality of North Perth upon written request for a fee of $20.00 per certificate.

Frozen pipes

For information on preventing and addressing frozen water pipes, visit our Frozen Water Pipes page.